Privacy Policy

This Privacy Policy explains how REI Lead Setters ("REI Lead Setters," "we," "us," or "our") collects, uses, and protects information on our website reileadsetters.com and through our services. By using our website or submitting information to us, you acknowledge the practices described in this policy.

Information We Collect

REI Lead Setters may collect information voluntarily provided by visitors, prospects, Priority Access applicants, and customers, including:

• First name and last name
• Email address
• Phone number
• Market or city
• Business type
• Lead type
• Approximate monthly lead volume
• Biggest follow-up challenge
• Service interests
• Desired start timeframe
• Information submitted through forms
• SMS communications
• Email communications
• Chat communications
• Customer-service interactions

We may also collect standard technical information automatically, including:

• IP address
• Browser type
• Device information
• Referring website or page
• Pages visited
• Cookies
• Website analytics
• Approximate usage information

How We Use Information

Information we collect may be used to:

• Respond to inquiries
• Evaluate Priority Access submissions
• Communicate regarding availability
• Provide requested services
• Provide customer support
• Send service-related communications
• Send SMS or email where appropriate consent or authorization exists
• Improve website performance
• Improve services
• Maintain security
• Prevent fraud or abuse
• Maintain business records
• Comply with legal requirements

Priority Access

Information submitted through the Priority Access form may be used to:

• Evaluate whether the prospect is a good fit for REI Lead Setters
• Determine service needs
• Prioritize prospective onboarding
• Communicate when availability opens

Joining Priority Access does not guarantee acceptance, immediate onboarding, service availability, or a specific start date. REI Lead Setters limits onboarding capacity in order to maintain service quality.

Client and Lead Data

REI Lead Setters may process contact and lead information supplied or authorized by its customers for purposes including:

• Lead follow-up
• Lead qualification
• Long-term nurture
• Database reactivation
• SMS follow-up
• Email follow-up
• AI-assisted communications
• AI calling where enabled and legally appropriate
• Routing
• Appointment or qualified-opportunity handoff

Customers are responsible for ensuring that the lead information they provide or authorize was obtained lawfully and that they possess any consent or authorization required for the communications they request.

REI Lead Setters operates through its own technology, workflows, communication tools, lead-management infrastructure, and appointment-setting systems. REI Lead Setters does not require access to, manage, modify, migrate, configure, or operate inside a customer's existing CRM.

REI Lead Setters may receive information from approved third-party lead sources authorized by the customer. Examples may include:

• Facebook or Instagram lead forms
• Google
• Zillow
• Realtor.com
• Websites
• Landing pages
• Purchased lead sources where legally permitted
• Existing databases

This list is illustrative only and does not imply that REI Lead Setters integrates with every source automatically.

AI and Automated Technology

REI Lead Setters may use artificial intelligence and automated technology to assist with:

• Inquiry response
• Follow-up
• Qualification
• Nurture
• Reactivation
• Routing
• Appointment setting
• Qualified-opportunity handoff

AI-assisted communications may be used as part of the service. AI is not a human, and we do not represent AI communications as human communications. AI communications are not guaranteed to be error-free. Certain situations may be escalated for human review where appropriate.

Service Providers

REI Lead Setters may use third-party vendors to support operations, including:

• Website hosting
• Communications
• Phone/SMS delivery
• Email delivery
• Automation
• Analytics
• Payment processing
• Security
• Cloud technology

Information may be shared with these providers only as reasonably necessary to deliver or support services or as otherwise permitted by law.

SMS / Mobile Privacy

Mobile information, SMS consent, and opt-in data will not be sold, rented, or shared with third parties for their own marketing or promotional purposes. Information may be shared with service providers solely as necessary to deliver requested communications and services.

Cookies and Analytics

Cookies, pixels, analytics, and similar technologies may be used to understand website usage, improve site functionality, analyze traffic, and maintain security. Browser controls may allow users to restrict or delete cookies.

Data Retention

Personal information is retained only as reasonably necessary for service delivery, business operations, recordkeeping, legal obligations, security, and dispute resolution.

Security

REI Lead Setters uses reasonable administrative and technical safeguards to protect information. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Privacy Rights

Depending on your location, you may have rights relating to access, correction, deletion, and information regarding personal-data processing. Requests should be directed to info@reileadsetters.com.

Children's Privacy

REI Lead Setters is intended for adults and is not knowingly directed toward children under 13. We do not knowingly collect personal information from children under 13.

Policy Changes

This Privacy Policy may be updated from time to time. The most recent effective date will appear on this page.

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